FAQs For Trucking

  • How do I request a booking?

    Our booking system is a streamlined process. You can place a booking request online on our website/App or you can call our customer care number at 1-234-567-8910. Our team, after verification, finds the nearest truck for you.

  • How would I know my fare charge and bill amount?

    Once our system receives your booking, you will be notified of the approximate distance that your goods will travel, and accordingly, your bill amount will be calculated. With our fare calculator, we instantly give you the best rate online.

  • Why do I need to pay a token amount for booking confirmation? What are the different modes of payment accepted by you?

    We take a token amount for booking confirmation to assure you that our truck will be loaded once it reaches the client pickup location.
    Customers can make payments via NEFT, IMPS, PAYTM, or UPI. We accept all types of cards, so you can easily make a payment online.

  • How will I receive my invoice?

    You will receive an auto-generated invoice on your registered e-mail ID once the consignment has been delivered.

  • Can I place a booking with multi-point pick-up and drop?

    You can definitely do so. However, extra costs for the extra point of delivery or pick-up will be levied accordingly. Our team will provide you with the additional cost incurred at the time of booking.

  • How can I cancel my booking? Will I be charged a cancellation fee?

    Currently, you are required to raise a cancellation request through the customer care number available on our website. Cancellation will then be approved as per the terms and conditions. A cancellation fee would also be applicable if our truck has reached the client pickup location.

  • Is there a possibility of the truck being a no-show once the booking has been confirmed?

    We are committed to fulfilling our responsibility towards all confirmed bookings. In the event of not being able to do so due to unforeseen circumstances, you will be notified well ahead of the pick-up time.

  • Can I change the vehicle type after it has reached the pick-up point?

    You can change the vehicle type after it has reached its pick-up destination at an extra cost. You will be charged a cancellation fee as per the company's terms and conditions.

  • Do you also provide loading, unloading, and packing services?

    All services confirmed through us include only transportation of goods. If any manpower or packing assistance is needed, we will give assistance in arranging as per requirement at an extra cost. We do not guarantee packing and labour services.

  • How many days or hours in advance do I need to make my booking?

    Currently, we are accepting bookings at least an hour prior to your desired pick-up time.

  • What are the Payment terms?

    In the case of advanced booking, customers have to pay a token amount via NEFT/IMPS/PAYTM for booking confirmation.
    Once the truck arrives at the pickup location, customers have to pay 80% or 90% at the time of loading and the balance amount at the time of arrival before unloading.

  • What are the additional charges or waiting charges?

    If the truck has reached the client location and there is a delay in loading, the waiting charges range from 1000 to 5000 depending on vehicle type. If the vehicle is not loaded and returned empty, the customer is liable to pay driver fuel charges and waiting charges.