Best Strategies to Avoid Auto Transport Scams

A Few Tips for Avoiding an Auto Transport Scam

A scam works by deceiving or tricking individuals or businesses to gain money, personal information, or other advantages unfairly. Scammers present something appealing, such as a too-good-to-be-true offer, a large reward, or an urgent opportunity. 

Shipping your vehicle across long distances, whether due to relocation, a sale, or for other reasons, requires placing trust in an auto transport company. Unfortunately, not all companies are legitimate, and auto transport scams can cause significant financial losses and logistical headaches. To ensure you don’t fall victim to such scams, it’s important to do your due diligence before signing any contract. Below, we’ve outlined a set of professional tips to help you avoid an auto transport scam and safely ship your vehicle.

Research the Company Thoroughly

One of the first and most crucial steps in avoiding an auto transport scam is to research the company in detail. It’s not enough to just visit the company’s website or speak to a representative—reliable companies should have a solid reputation across multiple platforms. Look for reviews on third-party sites such as the Better Business Bureau (BBB), Trustpilot, or Google Reviews, where you can read about other customers’ experiences.

Pay close attention to red flags like unresolved complaints or multiple reports of poor service, delayed shipments, or hidden fees. A legitimate business should also have verifiable contact information and a history of successful deliveries.

• Pro Tip: Avoid companies that have been in business for only a short period and have very few online reviews, as scammers often set up temporary businesses and disappear quickly after collecting payments.

Verify Licensing and Registration

Every legitimate auto transport company in the United States must be registered with the Department of Transportation (DOT) and possess a valid Motor Carrier (MC) number. You can verify this information on the Federal Motor Carrier Safety Administration’s (FMCSA) website, where you can check the company’s safety record, registration status, and insurance details.

A company that cannot provide its MC number or is hesitant to share it with you is likely operating without proper credentials, which is a significant red flag. Similarly, if you encounter a company that’s not listed in the FMCSA database, it’s best to avoid doing business with them.

• Pro Tip: Use the company’s MC number to review its complaint history and ensure that it has no major safety violations or fraud-related issues on record.

Beware of Extremely Low Quotes

While price is always an important consideration, extremely low quotes can be a major indicator of an auto transport scam. Scammers often attract victims by offering rates that seem significantly lower than the market average, only to either demand more money later or vanish after collecting an upfront payment.

Instead of choosing the lowest quote, get estimates from at least three or four different companies and compare them. Legitimate transport companies will provide detailed quotes that explain all fees and services, while scams often hide critical information in the fine print or surprise you with added charges later.

• Pro Tip: If a quote is 25-30% lower than others, ask the company to explain why. Be wary of vague responses or offers that seem too good to be true.

Avoid Paying the Full Amount Upfront

Most reputable auto transport companies will ask for a deposit to secure the booking, with the remainder of the payment due upon delivery. If a company demands full payment upfront or asks for payment through risky methods like wire transfers or prepaid gift cards, it’s likely a scam. Scammers use these payment methods because they are difficult to trace and often non-refundable.

To protect yourself, choose companies that allow credit card payments, as these transactions offer more protection in the event of fraud or a dispute.

• Pro Tip: Never agree to pay in cash unless it’s on delivery, and always request a detailed receipt for any deposit or payment you make.

Get Everything in Writing

Verbal agreements are easy to manipulate and difficult to enforce. For this reason, it’s essential to get everything in writing before proceeding with an auto transport service. A written contract should clearly outline the agreed price, services to be provided, pick-up and delivery dates, and insurance coverage.

Review the contract carefully for any vague language or hidden fees, and make sure you fully understand the terms before signing. A legitimate company will be happy to walk you through the contract and answer any questions you may have.

• Pro Tip: Be especially cautious about cancellation policies and any clauses regarding liability for damage to your vehicle during transport.

Check for Insurance Coverage

Reputable auto transport companies will have insurance that covers your vehicle in the event of damage during transit. It’s important to ask for proof of insurance and understand exactly what is covered under their policy. For high-value vehicles, you may need to purchase additional insurance for full coverage. Be sure to verify the insurance coverage limits and what it entails.

• Pro Tip: Cross-check the transporter’s insurance policy with your own auto insurance to see if additional coverage is necessary for peace of mind.

Don’t Fall for High-Pressure Sales Tactics

Scammers often use high-pressure tactics to get customers to commit quickly. Phrases like “limited-time offer,” “urgent availability,” or “prices will go up tomorrow” are used to prevent you from doing proper research or comparing alternatives. Reputable companies will give you time to think about your decision and won’t try to rush you into signing a contract or paying immediately.

If you feel pressured into making a decision, it’s a sign that the company may not be trustworthy.

• Pro Tip: Walk away if a company refuses to give you time to compare other quotes or pressures you to pay on the spot.

Be Skeptical of Companies Without a Physical Address

A legitimate auto transport company should have a physical office location listed on their website, and you should be able to verify this address via a quick search on Google Maps or other online directories. Companies that only provide a P.O. box, or have no address at all, are often involved in scams or fraudulent activities.

Additionally, ensure that the company has a working phone number and proper customer service to handle inquiries and concerns. The lack of easily accessible customer support is another red flag.

• Pro Tip: Call the company’s customer service line to confirm it’s operational and ask specific questions about their services to gauge their legitimacy.

Ask Detailed Questions About the Transport Process

A reliable auto transport company will be transparent and willing to answer any questions you have about the shipping process. You should ask about their policies regarding delivery delays, how they handle damage claims, and if they subcontract services to third parties. Additionally, inquire about the type of transport equipment used, such as open or enclosed carriers.

Be cautious if the company is vague or avoids answering questions directly, as this lack of transparency can indicate a scam.

• Pro Tip: Get detailed answers about how your vehicle will be handled, and ensure they have a clear contingency plan in case of delays or damages.

Trust Your Instincts

Your instincts are a valuable tool when it comes to avoiding scams. If something feels off about the company—whether it’s their communication, the lack of transparency, or overly aggressive sales tactics—trust your gut. If a deal seems too good to be true, it probably is. Scammers often rely on the customer being overwhelmed or confused, so taking the time to step back and reassess can save you from making a costly mistake.

• Pro Tip: If you’re unsure about a company, it’s worth consulting a trusted friend or family member to get a second opinion before proceeding.

Safeguard Your Vehicle and Money

Auto transport scams can result in serious financial losses and unnecessary stress, but with proper research and vigilance, you can protect yourself from falling victim. By thoroughly researching companies, verifying licensing and insurance, avoiding low-ball quotes, and trusting your instincts, you’ll be well-equipped to select a reputable auto transport service.